Payment Policy

At Vienne Rose, we aim to keep the checkout process smooth, secure, and straightforward, so you can shop with confidence.

This Payment Policy explains the accepted payment methods, when payments are processed, and how we handle payment security and issues.

Accepted Payment Methods

For online orders, we currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay

All payments are processed in GBP (British Pound Sterling).

Payment Timing

Payment is processed at the time of checkout.
By placing an order, you authorise us to charge your selected payment method for the full order amount.

In some cases, your payment provider may first place a temporary authorisation before the final charge is completed.

Payment Security

We take payment security and data protection seriously.

Our website uses SSL encryption, and all payments are processed through secure and encrypted payment gateways.
Payment details are handled directly by our payment service providers, and we do not store card details on our servers.

Failed or Declined Payments

If a payment fails or is declined, please check that:

• Your billing details are correct
• Your payment method has sufficient funds
• Your payment provider has not blocked the transaction

If the issue persists, please contact us for assistance:

Email: support@viennerose.com

Fraud Prevention

To help maintain a safe shopping environment, all orders may be subject to verification.
If unusual or suspicious activity is detected, we may contact you to confirm your order before it is processed.

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